1ST HOTEL GROUP ACQUIRING THE ISO 9001/2000 AND QUALITUR CERTIFICATIONS IN ALL ITS ESTABLISHMENTS

The following objective is to acquire the European EFQM award.

The Magic Costa Blanca group is the first hotel group to acquire the ISO 9001/2000 certificate and the Qualitur certificate for all its tourist establishments and services. These certificates considered the quality principles and the respect of environment in hotels and leisure etablissements.

The results of the certification process show an important increase of the satisfaction indicators of the customers. The establishments of the group were subjected to the lawful technical audience during five days. The auditioned persons were congratulated on their constant worry of improvement as well as on the level of satisfaction of services, kitchens and customers.

ISO 9001 norm represents an international reference in term of management of quality. Its obtaining implicates the regular application of organization parameters to reach the whole satisfaction of the customers and allows to achieve a continuous improvement of the business functioning in the maintenance of these objectives.

The Magic Costa Blanca group, with more than 30 years of experience in this field, a head office in Benidorm and almost one thousand employees, manage directly 5 500 tourist places with nine hotel establishments, six residences of tourist flats and two leisure resorts in the Valence community.

Managed by Francisco Garcia, Magic Costa Blanca has now settled a new objective: acquire for all establishments, the Excellency Entreprenarial European Model certificate
under the aegis of EFQM and under the European Commission, foundation of Quality European Price.

This certificate demands the accomplishment of various criterias of entreprenarial excellence which supervise all services of functioning of the organization but also various rules to assess the behaviour of the organization in every criterion.
Results showed positive tendencies, comparing itself favourably with its own objectives and the results of others organizations. Results acquired by the agents predictions and including appropriate services.